Swarali Fashion is brand owned and operated by Fashion Kode.
Welcome to Swarali Fashion’s FAQ section! We’ve compiled answers to the most common questions our customers ask about orders, payments, delivery, returns, and jewellery care. If you don’t find your question here, feel free to reach out to us at support@swaralifashion.com — we’re always happy to help.
A. General & Company Information
1. What is Swarali Fashion?
Swarali Fashion is an Indian online store that offers high-quality imitation jewellery, including necklaces, bangles, earrings, bridal sets, and more — designed to add elegance and style at affordable prices.
2. Where is Swarali Fashion based?
We are based in Maharashtra, India, and ship our products all across the country through trusted courier partners.
3. Are the jewellery products real gold or imitation?
All our products are premium imitation jewellery, crafted with high-grade materials such as copper, brass, and gold-plated finishes — designed to look luxurious but at an affordable cost.
4. Do you have a physical store?
Currently, Swarali Fashion operates as an online-only brand through our website https://swaralifashion.com.
5. How can I contact Swarali Fashion?
You can contact us anytime at support@swaralifashion.com, or through our Contact Us page on the website.
B. Orders & Payments
6. How do I place an order?
Simply browse through our products, add items to your cart, and proceed to checkout. Fill in your delivery details and complete your payment securely.
7. What payment methods are accepted?
We accept UPI, Debit/Credit Cards, Net Banking, Paytm, PhonePe Payment Gateway, and other secure payment gateways.
8. Is it safe to make online payments?
Yes, absolutely. Swarali Fashion uses SSL encryption and verified payment gateways to ensure all transactions are 100% safe and secure.
9. Can I cancel or modify my order after placing it?
Orders can be cancelled only before dispatch. Once shipped, cancellations or modifications are not possible. Please email us immediately if you wish to cancel.
10. How do I know my order has been confirmed?
After placing an order, you’ll receive a confirmation email and SMS with your order ID and details.
C. Shipping & Delivery
11. How long does delivery take?
Orders are usually delivered within 4–7 business days depending on your location. Remote areas may take slightly longer.
12. Do you offer Cash on Delivery (COD)?
Yes, COD is available on select pin codes. You’ll see the option during checkout if eligible.
13. Do you ship internationally?
Currently, we ship only within India. International shipping options will be introduced soon.
14. How can I track my order?
Once shipped, you’ll receive a tracking number and courier link via EMAIL/SMS to track your order in real time.
15. What happens if my package is delayed or lost?
In rare cases of delay or loss, please contact support@swaralifashion.com with your order ID. We will coordinate with our courier partners to resolve the issue promptly.
D. Returns, Refunds & Exchanges
16. What is your return and refund policy?
We accept returns only for damaged, defective, or wrong items, as per our Refund & Return Policy. Requests must be raised within 2 days of delivery.
17. Are earrings or customised jewellery returnable?
No. Due to hygiene and customization reasons, earrings, nose pins, mangalsutras, and made-to-order items are non-returnable unless defective.
18. How do I request a return or replacement?
Email support@swaralifashion.com with your order number, reason for return, and unboxing video showing the product’s condition. Our team will guide you.
19. How long does it take to receive a refund?
Approved refunds are processed within 7–10 working days through your original payment method.
20. Who pays for return shipping?
If the return is due to an error or damage from our end, Swarali Fashion covers the cost. Otherwise, the customer bears the return shipping fee.
E. Product Information & Jewellery Care
21. What materials are used in your jewellery?
Our imitation jewellery is made from alloy, copper, brass, or silver-plated base metals with high-quality stones and polishing for a long-lasting shine.
22. How should I care for my imitation jewellery?
Keep away from water, perfume, and chemicals.
Store in a dry place, preferably in an airtight pouch.
Wipe gently after use with a soft cloth.
23. Will the jewellery tarnish or lose its shine?
With proper care, our products retain their shine for a long time. However, exposure to moisture and sweat may affect plating over time.
24. Are your jewellery products hypoallergenic?
Most of our jewellery is made from nickel-free and lead-free materials, suitable for sensitive skin. However, reactions may vary individually.
25. How do I find my correct size?
We provide size guides on each product page for bangles, rings, and necklaces. You can also contact us for assistance before ordering.
F. Offers, Discounts & Gift Options
26. Do you offer discounts or festive sales?
Yes! We run special offers and festive discounts throughout the year. Follow us on social media for updates.
27. Can I send jewellery as a gift?
Yes, you can select a different delivery address at checkout and include a gift note on request.
28. How can I use a coupon code?
Enter your coupon code in the “Apply Coupon” box at checkout before completing payment.
G. Account & Privacy
29. Do I need an account to shop?
You can shop as a guest or create an account to track orders, save favourites, and get exclusive offers.
30. Is my personal information secure?
Yes, your data is protected using SSL encryption and stored securely as per our Privacy Policy.
31. How do you handle my personal data?
We collect only necessary information for processing orders and do not share or sell it. Read our Privacy Policy for full details.
32. How can I update or delete my account?
Log in to your profile and go to “Account Settings” to edit or delete your information. For assistance, email support@swaralifashion.com.
H. Legal, Policy & Compliance
33. How does Swarali Fashion (Fashion Kode) comply with Indian e-commerce laws?
We operate under the Consumer Protection Act, 2019, and E-Commerce Rules, 2020, ensuring transparency, data privacy, and fair trade practices.
34. What should I do in case of a complaint or dispute?
Please contact our Grievance Officer at support@swaralifashion.com with full details of your complaint. We aim to resolve all issues within 30 days.
35. Who is the Grievance Officer for Swarali Fashion?
Didn’t find your question here? We’re here to help! Reach out to us at support@swaralifashion.com or use our Contact Us form.Our customer support team will respond within 24–48 hours.
